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Start‐up companies in particular can benefit from cloud computing services, since frequently they do not operate an internal IT infrastructure. The purpose of this paper is to present a total cost of ownership (TCO) approach for cloud computing services.

The authors applied a multi‐method approach (systematic literature review, analysis of real cloud computing services, expert interviews, case study) for the development and evaluation of a formal mathematical TCO model.

It was found that decision processes in cloud computing are conducted ad hoc and lack systematic methods. The presented method raises the awareness of indirect and hidden costs in cloud computing.

Some restrictive assumptions were made. For instance, cost types that focus on an existing internal IT infrastructure were hidden. Future research can combine risk and security aspects by means of a TCO approach. Additionally, benefits management in cloud computing is another new research field that can, for instance, be explored by means of cost‐benefit analyses.

The analysis of relevant cost types and factors of cloud computing services is an important pillar of decision making in cloud computing. The software tool allows for an easy application of the TCO model with reasonable effort.

The paper provides an evaluated mathematical model for the calculation of the TCO of cloud computing services. With this tool, decision makers are able to decide whether outsourcing into the cloud is monetarily attractive; to be more specific, whether the costs associated with cloud computing services are lower than with a pre‐existing infrastructure.

Even though design as a purposeful activity naturally fits into the realm of cybernetics, the emphasis on control has limited the scope of using cybernetic principles in design. The idea of organization, another fundamental concept in cybernetics, has received less attention in design research and seems worthy of further exploration. The purpose of the paper is to review the two concepts and clarify their role and meaning in design. Overall, using insights from complex systems science, the paper attempts to recast the relationship between cybernetics and design.

The treatment uses category theory as a language and methodological approach in order to formally express the concepts of “organization” “control” and “design” and then study the relations between them.

Organization is defined using the mathematical concept of sketch, i.e. as a characterization of the complementary relation between theories and models. The paper demonstrates that the peculiarity of design rests on the fact that the distinction between theories and models is an anticipated but emergent state. In contrast, control‐based representations assume that the theory‐model distinction is given in advance, as an intrinsic characteristic. The paper demonstrates that design is a distinct paradigm in relation to control, yet it falls within the domain of cybernetic and complex systems enquiry.

The paper contributes to the understanding of design as a distinct type of problem in cybernetics by exposing differences between control and design problems. The paper also further lays the foundations for developing a cybernetic theory of design based on the concept of organization.

Scarcity of resources and ever-changing demand have attracted the government and manufacturers for an integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS). Many organizations failed to adopt ISGLSAMS due to various barriers. The purpose of this paper is to identify and rank the various barriers to ISGLSAMS and to analyze the correlations among the various barriers to ISGLSAMS so that the adoption of ISGLSAMS can be implemented in manufacturing organizations for more sustainable development of the industries, and industrial ecology.

A three tiers methodology is used to analyze the barriers to the adoption of ISGLSAMS. First, a total of 24 ISGLSAMS barriers are identified through a comprehensive literature review. Then data are collected with a structured questionnaire from 108 Indian manufacturing industries. Then, the sign test is used to check the relevance and significance of barriers. Then ISGLSAMS barriers are ranked based on the median and standard deviation. Spearman's correlations between the ISGLSAMS barriers are identified and studied to strengthen the in-depth understanding of correlations among the barriers.

The result shows that most of the Indian manufacturing industries agreed with the selected barriers to the adoption of ISGLSAMS. Low supplier commitment, uncertain financial benefits, the misconception of high cost, difficulty in evaluation of system performance throughout the life cycle, complexity in ISGLSA process design, the complexity of management of ISGLSAMS, complexity in ISGLSA system design, lack of updated information, complexity in ISGLSA product design and uncertain future legislation are found the major barriers for the ISGLSAMS in Indian manufacturing industries. While lack of leadership, low top management commitment, lack of government support, organizational structure, low employees' commitment, technological risk and low public pressure are considered minor barriers for the ISGLSAMS. Inter-relationships study of the barriers further contributes to the methodology to overcome the barriers.

The study contributes to a better understanding of ISGLSAMS barriers. Through this study, government, stakeholders and policymakers may plan the policy, roadmap and strategies to overcome the barriers to the ISGLSAMS. This will lead to the successful adoption of ISGLSAMS for more sustainable development of manufacturing industries in India.

This work contributes to identifying the barriers to a more sustainable manufacturing system, i.e. ISGLSAMS (7Rs based), and prioritizing them in Indian manufacturing industries. The research also contributes to the (1) study of inter-relationships among the ISGLSAMS barriers for analyzing the effect of one barrier over another barrier, and (2) ISGLSAMS literature because the sustainable manufacturing literature still lags the achievement of sustainability goals due to 6Rs focus.

Examines the tenth published year of the ITCRR. Runs the whole gamut of textile innovation, research and testing, some of which investigates hitherto untouched aspects. Subjects discussed include cotton fabric processing, asbestos substitutes, textile adjuncts to cardiovascular surgery, wet textile processes, hand evaluation, nanotechnology, thermoplastic composites, robotic ironing, protective clothing (agricultural and industrial), ecological aspects of fibre properties – to name but a few! There would appear to be no limit to the future potential for textile applications.

On 9th July 2002, the Swiss Federal Banking Commission (SFBC) published for consultation a proposal for a new SFBC Money Laundering Regulation. The draft regulation proposes stricter rules for banks and securities dealers to prevent money laundering and financing of terrorism and details specific due diligence requirements with respect to business relationships with politically exposed persons. The draft incorporates the lessons drawn from money laundering cases in Switzerland as well as international developments.

As consumer debt can substantially impair subjective well-being, it is crucial for research to gain insights into how consumers can be motivated to improve financial planning. This paper aims to investigate how frontline employees in financial services can help consumers regulate their financial planning behaviors and how financial service providers can effectively support their frontline employees in this effort through leadership and organizational climate.

We incorporate regulatory focus theory and conservation of resource theory to develop a conceptual model that we test in a triadic study with a unique dataset collected from consumers, frontline employees, and managers in the banking sector.

We find that frontline employees must pay attention to the details of consumers’ needs and customize the service to those needs to trigger consumer promotion focus and stimulate consumers’ financial planning behaviors. Moreover, our results emphasize that the organization must act as an integrated entity. Thus, a manager’s servant leadership and an organizational climate of customer stewardship are crucial for frontline employees to transform consumers’ financial planning behaviors.

The study highlights frontline employees’ key role in motivating consumer financial planning behavior, offering a new perspective in transformative service research on enhancing financial well-being.

The findings provide financial service providers with actionable implications for enhancing consumers’ financial planning. This benefits both consumers and financial institutions, as customers with greater spending power can buy more financial products.

This study advances transformative service research on consumer financial planning behavior, which has largely focused on consumer-related or society-level variables, by exploring the role of frontline employees and organizational support in terms of leadership and climate.

The purpose of this research is to study the impact of the Spoleto, USA festival on the Charleston, SC hotel industry. Anecdotal evidence indicates that, while the highly successful event has benefited the community as a whole, hotels have not shared in the good fortune festival organizers and university‐sponsored economic studies indicate should have accrued.

Secondary data, obtained from Smith Travel Research, spanning four festival periods (2000‐2003), have been analyzed, comparing festival‐period hotel occupancy rates and average daily rates (ADRs) with non‐festival periods.

Neither Spoleto‐period hotel occupancy nor ADR were enhanced by the festival. Analysis indicated that local hotels are not receiving the expected festival‐driven benefits. The numbers indicate that Spoleto has caused more potential visitors to avoid the city than it has attracted.

On a micro‐level, Charleston hotel and tourism officials learn about a festival's impact on their city. On a macro‐level, other cities and festival organizers may be encouraged to review their events to determine whether they are contributing to their local economy as expected. There is no suggestion that what has occurred in Charleston would necessarily occur elsewhere.

The paper is quite practical and should be of significant value to industry and governmental officials. The most significant contribution is making the stakeholders aware of an issue of importance that is easily overlooked.

This research offers a fresh look at an issue not previously specifically addressed. While a healthy body of research speaks to the positive benefits of festivals and special events, looking at the potential shortfalls from the hotel's perspective makes this paper of significant value.

As the population of the western world is aging, the importance of seniors for the tourism economy is growing. Seniors are expected to be an important future market. Thus overall leisure behaviour in general, and travel and tourism behaviour in particular, are analysed for the example of the Austrian market.

A focus group was conducted with participants aged 55+, where their leisure and travel habits as well as preferences were investigated.

The results showed that leisure and travelling played a major role in the participants’ lives. Additionally, the participants did not change their travel behaviour considerably when entering retirement status. While they changed their preferences to longer stays and to travelling off‐season, their preferences considering holiday destinations, mode of transport or distance of travel did not change significantly. The assumption that travel behaviour and travel preferences are acquired over a longer time span during the life of tourists and will therefore not change considerably when retiring can be confirmed for the participants of the focus group.

It can be concluded that future senior tourists will differ from today’s travelling seniors in their travel behaviour and their preferences. A larger sample and more detailed research concerning the actual motivation and preferences of Austrian holiday travellers, as well as the factors influencing them, are necessary in order to be able to react adequately to future demands of senior tourists.

The paper contributes to a better understanding of the importance of and attitude towards leisure and tourism in the growing senior market. Based on the results of a focus group, it serves as a basis for further research in the field.

Over the last few years, there has been considerable interest in developing autonomous robots that are able to move in constrained environments, inspired by the motion of lower animal forms such as parasites, worms, insects and even snakes and eels. In this paper, we describe a new design and concept of autonomous microrobot based on senseless motion. The “senseless motion” is the movement in absence of an external perception system. In a lot of living species, rhythmic movements, finalized to locomotion, are produced by oscillating circuits in the central nervous system. We reproduced this motion using a voice‐coil actuator embedded with its control hardware in a cylinder presents on its external surface a skate‐like structure produces a differential friction in order to move the robot on different substrates. Preliminary experiments have been carried out on several materials in order to measure the frictional forces produced by the robot during its motion and to verify the repeatability of senseless motion.

The luxury segment of the hospitality industry has experienced substantial growth in the past decade. Unfortunately, the notion of perceived luxury values has received scant attention, and there is a lack of valid framework to capture consumers’ value perceptions in the context of luxury hospitality services. Using luxury restaurant as an example of luxury hospitality services, this paper aims to establish the structure of luxury hospitality values and their measures and to investigate the relationship between luxury hospitality values and purchase intentions.

A survey questionnaire was developed to test the proposed luxury value framework. Confirmatory factor analysis and hierarchical linear regression were used to test the hypotheses.

Four luxury restaurant value dimensions including functional value, hedonic value, symbolic/expressive value and financial value were identified. The study results further reveal that a consumer’s purchase intention is influenced primarily by hedonic value, followed by functional value and financial value. Interestingly, unlike in the context of luxury goods, the purchase of luxury restaurant services is not substantially influenced by symbolic/expressive value.

Hospitality firms catering to the affluent might use the luxury value framework to better understand what drives their customers’ purchase intentions, and use such knowledge to create new services or to improve current product offerings. In addition, luxury hospitality companies can use this luxury value framework to position their brands/products.

To the best of the authors’ knowledge, this study is the first that empirically tests a luxury value framework in the luxury hospitality context and investigates the relationship between luxury hospitality values and purchase intentions.